“Shipt shoppers are a real differentiator, and as we grow and evolve, we’ll focus on features that help shoppers regularly connect with customers and empower an unmatched, personalized same-day delivery experience in the industry,” added Varsanyi. Customers in these Preferred Shopper pairings also tipped more on their orders. About 95% of customers used the new pairing feature as soon as it was available and reported higher satisfaction in their same-day delivery experiences. The test revealed that Shipt customers who were paired with regular shoppers for same-day deliveries ordered more often, rated their experience highly and reported fewer issues with items. Preferred Shoppers is now rolling out nationally after what Shipt referred to as “an incredibly successful test that proved that this offering greatly enhances customer and shopper satisfaction, quality of service, and order frequency.” The company developed the feature after hearing from shoppers and customers alike that they wanted to be paired more often with those they know and trust. “Preferred Shoppers helps customers get the exceptional service they enjoy again and again.” “The more often a shopper shops for a customer, the more they learn about that customer’s wants and needs and are able to deliver a tailored shopping experience,” noted Karl Varsanyi, chief experience and product officer at Birmingham, Ala.-based Shipt.
If the shopper accepts the request, that shopper will be prioritized to shop for the customer’s future orders. Customers who rate a shopper with five stars after an order is delivered can now add the shopper to the customer’s Preferred Shopper list. Shipt has debuted Preferred Shoppers, a feature that lets members of the delivery service pair up with particular Shipt shoppers.
0 kommentar(er)
